Sutro
Final sale items are non-refundable
International shipping
- Delivered in 4-7 business days by air (vary by location)
- Final Sale items are shipped separately from other products, and may take 7-14 business days to be delivered. (Learn more)
Order Cancellation
- Order cancellations are only allowed for orders in the 'Order Received' status, where the shipping process has not yet started. (Learn more)
Return/Refund
- If you're not perfectly satisfied, you may request return you item(s) within 7 business days. You must return the items(s) within 7 days of your return request.
- Final Sale items cannot be returned unless they arrive damaged or faulty
- Returns and refunds may not be available if the product condition or return reason does not meet Balaan's return guidelines. (Learn more)
Balaan is a platform directly contracted with local boutiques in Europe, introduces only genuine products carefully selected from the world's top brands to our customers.
To guarantee 100% authenticity for all products we sell, we operate the BALAAN CARE program and provide 200% compensation if a product sold at Balan is determined to be counterfeit.
BALAAN CARE
We ship internationally to over 150 countries via FedEx, UPS, or SF International (average 5-7 business days by air, may vary by location).
Shipping costs are automatically calculated at checkout page based on your shipping address and the weight and dimensions of your order. You can see the estimated shipping cost before placing your order.
Import duties and taxes are not included in the product price. They will be displayed and charged separately at checkout.
The shipping company will pay these fees on your behalf, so you will not need to worry about any additional charges upon delivery.
