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Balaan es una plataforma contratada directamente con boutiques locales de Europa, que presenta a nuestros clientes únicamente productos genuinos cuidadosamente seleccionados entre las mejores marcas del mundo.

Para garantizar al 100% la autenticidad de todos los productos que vendemos, ponemos en marcha el programa BALAAN CARE y ofrecemos una compensación del 200% si se determina que un producto vendido en Balan es falso.

CUIDADO BALAAN

Realizamos envíos internacionales a más de 150 países a través de FedEx, UPS o SF International (media de 5-7 días laborables por vía aérea, puede variar según la ubicación).

Los gastos de envío se calculan automáticamente en la página de pago en función de su dirección de envío y del peso y las dimensiones de su pedido. Puede ver la estimación de los gastos de envío antes de realizar el pedido.

Los impuestos y aranceles de importación no están incluidos en el precio del producto. Se mostrarán y cobrarán por separado en el momento de pagar.

La empresa de transporte pagará estas tasas en su nombre, por lo que no tendrá que preocuparse de ningún gasto adicional en el momento de la entrega.

• Balaan's Pre-loved collection offers carefully curated second-hand luxury products that balance quality and sustainability. Each item has been previously cherished and remains in excellent condition. Our team ensures that every product is authentic and rigorously inspected to meet our high standards.

Please note that Pre-loved products may generally show signs of use, and the packaging and accessories may differ from those of new products. Each pre-owned item has a detailed description of its condition, including signs of use and scratches, so we kindly ask you to check this information before making your purchase.

• Balaan selects vendors based on strict standards, working only with official domestic and international brand distributors and specialized luxury vendors. We also only handle Pre-loved products for which purchase receipts and authenticity certificates have been verified.
• Additionally, we operate a compensation policy that guarantees a 200% refund in case of counterfeit products, so you can purchase with confidence.

• Pre-loved products are classified into five stages based on their condition. You can find the condition description and high-resolution images on each product page.
• Please refer to the grading system below:
• S+ : New, unused, or unopened product
• A+ : Very clean product with minimal signs of use
• A : Clean product with light, natural wear
• B+ : Product showing signs of use, such as light scratches
• B : Product with visible signs of use, including discoloration and creases

• Due to the nature of second-hand products, some items may be eligible for A/S or repair, while others may not. Please send your order number or product number to [email protected], and our customer service team will check and provide further guidance.

• Please request a return within 7 business days from the date of receipt by emailing [email protected]. For detailed return instructions, please refer to our refund policy.
• Pre-loved products come with condition grades based on their state. Minor defects, as noted in the grade details, are not grounds for a free return.

• Unfortunately, returns and refunds cannot be processed after the return period has ended. If you wish to pursue A/S or repair, please contact us at [email protected].
• However, please note that due to the nature of second-hand products, A/S may not be available for certain items.