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Balaan est une plateforme directement contractée avec des boutiques locales en Europe, qui ne présente à ses clients que des produits authentiques soigneusement sélectionnés parmi les plus grandes marques du monde.

Pour garantir l'authenticité à 100 % de tous les produits que nous vendons, nous avons mis en place le programme BALAAN CARE, qui prévoit une indemnisation de 200 % si un produit vendu chez Balan s'avère être une contrefaçon.

BALAAN CARE

Nous livrons dans plus de 150 pays par FedEx, UPS ou SF International (5-7 jours ouvrables en moyenne par avion, peut varier selon le lieu).

Les frais d'expédition sont calculés automatiquement à la page de paiement en fonction de votre adresse de livraison et du poids et des dimensions de votre commande. Vous pouvez consulter l'estimation des frais d'expédition avant de passer votre commande.

Les droits et taxes d'importation ne sont pas inclus dans le prix du produit. Ils seront affichés et facturés séparément lors du paiement.

La société d'expédition paiera ces frais en votre nom, de sorte que vous n'aurez pas à vous soucier de frais supplémentaires à la livraison.

• Balaan's Pre-loved collection offers carefully curated second-hand luxury products that balance quality and sustainability. Each item has been previously cherished and remains in excellent condition. Our team ensures that every product is authentic and rigorously inspected to meet our high standards.

Please note that Pre-loved products may generally show signs of use, and the packaging and accessories may differ from those of new products. Each pre-owned item has a detailed description of its condition, including signs of use and scratches, so we kindly ask you to check this information before making your purchase.

• Balaan selects vendors based on strict standards, working only with official domestic and international brand distributors and specialized luxury vendors. We also only handle Pre-loved products for which purchase receipts and authenticity certificates have been verified.
• Additionally, we operate a compensation policy that guarantees a 200% refund in case of counterfeit products, so you can purchase with confidence.

• Pre-loved products are classified into five stages based on their condition. You can find the condition description and high-resolution images on each product page.
• Please refer to the grading system below:
• S+ : New, unused, or unopened product
• A+ : Very clean product with minimal signs of use
• A : Clean product with light, natural wear
• B+ : Product showing signs of use, such as light scratches
• B : Product with visible signs of use, including discoloration and creases

• Due to the nature of second-hand products, some items may be eligible for A/S or repair, while others may not. Please send your order number or product number to [email protected], and our customer service team will check and provide further guidance.

• Please request a return within 7 business days from the date of receipt by emailing [email protected]. For detailed return instructions, please refer to our refund policy.
• Pre-loved products come with condition grades based on their state. Minor defects, as noted in the grade details, are not grounds for a free return.

• Unfortunately, returns and refunds cannot be processed after the return period has ended. If you wish to pursue A/S or repair, please contact us at [email protected].
• However, please note that due to the nature of second-hand products, A/S may not be available for certain items.