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International shipping
- Delivered in 4-7 business days by air (vary by location)
- When purchasing beauty products together with non-beauty products, items will be shipped separately.
- Shipping fees for non-beauty items are charged separately
- Free shipping is available on beauty purchases over a certain amount. The minimum purchase amount for free shipping varies by country. (US/CA $60, UK $80, New Zealand $100, Cambodia $50, Middle East $99)
- Beauty products cannot be shipped to certain countries. If shipping is unavailable, a notification message will appear on the checkout page. (Learn more)
Order Cancellation
- Order cancellations are only allowed for orders in the 'Order Received' status, where the shipping process has not yet started. (Learn more)
Return/Refund
- If you're not perfectly satisfied, you may request return you item(s) within 7 business days. You must return the items(s) within 7 days of your return request.
- Returns and refunds may not be available if the product condition or return reason does not meet Balaan's return guidelines. (Learn more)
Frequently Asked Questions
Balaan is a platform directly contracted with local boutiques in Europe, introduces only genuine products carefully selected from the world's top brands to our customers.
To guarantee 100% authenticity for all products we sell, we operate the BALAAN CARE program and provide 200% compensation if a product sold at Balan is determined to be counterfeit.
BALAAN CARE
We ship internationally to over 150 countries via FedEx, UPS, or SF International (average 5-7 business days by air, may vary by location).
Shipping costs are automatically calculated at checkout page based on your shipping address and the weight and dimensions of your order. You can see the estimated shipping cost before placing your order.
Import duties and taxes are not included in the product price. They will be displayed and charged separately at checkout.
The shipping company will pay these fees on your behalf, so you will not need to worry about any additional charges upon delivery.
