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International shipping

• Delivered in 4-7 business days by air (vary by location)
• Beauty products and Final Sale items are shipped separately from other products (Learn more)

Order Cancellation

• Order cancellations are only allowed for orders in the 'Order Received' status, where the shipping process has not yet started. (Learn more)

Return/Refund

• If you're not perfectly satisfied, you may request return you item(s) within 7 business days. You must return the items(s) within 7 days of your return request. 
• Final Sale items cannot be returned unless they arrive damaged or faulty
• Returns and refunds may not be available if the product condition or return reason does not meet Balaan's return guidelines. (Learn more)