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Balaan is a platform directly contracted with local boutiques in Europe, introduces only genuine products carefully selected from the world's top brands to our customers.

To guarantee 100% authenticity for all products we sell, we operate the BALAAN CARE program and provide 200% compensation if a product sold at Balan is determined to be counterfeit.

BALAAN CARE

We ship internationally to over 150 countries via FedEx, UPS, or SF International (average 5-7 business days by air, may vary by location).

Shipping costs are automatically calculated at checkout page based on your shipping address and the weight and dimensions of your order. You can see the estimated shipping cost before placing your order.

Import duties and taxes are not included in the product price. They will be displayed and charged separately at checkout.

The shipping company will pay these fees on your behalf, so you will not need to worry about any additional charges upon delivery.

• Balaan's Pre-loved collection offers carefully curated second-hand luxury products that balance quality and sustainability. Each item has been previously cherished and remains in excellent condition. Our team ensures that every product is authentic and rigorously inspected to meet our high standards.

Please note that Pre-loved products may generally show signs of use, and the packaging and accessories may differ from those of new products. Each pre-owned item has a detailed description of its condition, including signs of use and scratches, so we kindly ask you to check this information before making your purchase.

• Balaan selects vendors based on strict standards, working only with official domestic and international brand distributors and specialized luxury vendors. We also only handle Pre-loved products for which purchase receipts and authenticity certificates have been verified.
• Additionally, we operate a compensation policy that guarantees a 200% refund in case of counterfeit products, so you can purchase with confidence.

• Pre-loved products are classified into five stages based on their condition. You can find the condition description and high-resolution images on each product page.
• Please refer to the grading system below:
• S+ : New, unused, or unopened product
• A+ : Very clean product with minimal signs of use
• A : Clean product with light, natural wear
• B+ : Product showing signs of use, such as light scratches
• B : Product with visible signs of use, including discoloration and creases

• Due to the nature of second-hand products, some items may be eligible for A/S or repair, while others may not. Please send your order number or product number to [email protected], and our customer service team will check and provide further guidance.

• Please request a return within 7 business days from the date of receipt by emailing [email protected]. For detailed return instructions, please refer to our refund policy.
• Pre-loved products come with condition grades based on their state. Minor defects, as noted in the grade details, are not grounds for a free return.

• Unfortunately, returns and refunds cannot be processed after the return period has ended. If you wish to pursue A/S or repair, please contact us at [email protected].
• However, please note that due to the nature of second-hand products, A/S may not be available for certain items.