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International shipping

• Delivered in 4-7 business days by air (vary by location)
• When purchasing beauty products together with non-beauty products, items will be shipped separately.
• Shipping fees for non-beauty items are charged separately
• Free shipping is available on beauty purchases over a certain amount. The minimum purchase amount for free shipping varies by country. (US/CA $60, UK $80, New Zealand $100, Cambodia $50, Middle East $99)
• Beauty products cannot be shipped to certain countries. If shipping is unavailable, a notification message will appear on the checkout page. (Learn more)

Order Cancellation

• Order cancellations are only allowed for orders in the 'Order Received' status, where the shipping process has not yet started. (Learn more)

Return/Refund

• If you're not perfectly satisfied, you may request return you item(s) within 7 business days. You must return the items(s) within 7 days of your return request.
• Returns and refunds may not be available if the product condition or return reason does not meet Balaan's return guidelines. (Learn more)